Reference

Privacy Policy – What We Keep Safe

Q: Can I download a copy of all the data you have about me?

Yes. Email privacy@gandunslot.xyz with the subject 'Data Portability Request' and include your account username. We will send you all your personal data in a standard portable format within 30 days, at no charge.

When you open an account with gandunslot and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information is encrypted and secured under strict privacy controls.

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How We Handle Your Information

gandunslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

gandunslot collects personal information such as your name, email, phone number and date of birth when you register. We also collect financial data linked to your DANA, OVO, GoPay or QRIS account when you deposit or withdraw. We use this information to verify your identity, process

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payments, prevent fraud and comply with local law. Your data is stored on secure servers and is never sold to third parties. We retain your account information for as long as your account is active; after closure, we keep records where local law requires. Where local
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law permits, we may use your contact details to inform you about new games or promotions, but you can opt out anytime.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Reach Our Privacy Team

Team online

Email Support

Contact our data protection team at [email protected] with questions about your personal information, data access requests or deletion inquiries. Responses usually arrive within 48 hours.

Live Chat

Open the chat widget in your account dashboard during business hours (09:00–21:00 Jakarta time, Monday to Friday) to speak with a privacy officer about your data or account security concerns.

Account Settings

Log into your gandunslot account and visit Settings > Privacy & Data to review what information we hold, download your data, or update your communication preferences instantly.

DATA SECURITY

How We Protect Your Privacy

Encryption in Transit

All deposits via DANA, OVO, GoPay and QRIS are encrypted using TLS 1.2 or higher. Your payment details never touch our servers unencrypted; your wallet balance and transaction history are visible only to you.

Cookie & Tracking Policy

We use cookies to keep you logged in and to remember your game preferences. Analytics cookies help us see which games are played most on mobile versus desktop, but we never share this data with advertisers or external networks.

Account Verification

When you withdraw funds to DANA, OVO, GoPay or QRIS, we verify your identity and payment method before releasing money. This step protects your account from unauthorised access and fraud.

Data Retention

We keep account records while your account is open. After you close your account, we retain transaction and identity records for seven years to comply with local financial regulations and anti-money-laundering law.

Access & Portability

You have the right to ask for a copy of all personal data we hold on you. Submit a request to [email protected] and we'll send you a file within 30 days in a portable format.

Right to Deletion

You can request deletion of your account and personal data where local law permits. Some records may be kept for legal compliance, but we will delete everything else and confirm deletion within 45 days.

Frequently Asked About Your Data

We collect your full name, email address, phone number, date of birth and residential address. We also ask for government ID for identity verification. This information is used only to create your account, verify your age and prevent fraud.

Yes. When you deposit or withdraw via DANA, OVO, GoPay or QRIS, your payment details are encrypted and never stored in full on our platform. We communicate with these payment providers through secure channels only.

No. We never sell or rent your personal information to third parties. We may share data with payment processors and local regulators only when required by law. Your data stays within gandunslot.

After closure, we retain transaction records and identity verification documents for seven years to comply with Indonesian financial and anti-money-laundering regulations. Personal details are deleted after that period, unless local law requires further retention.

Log into your account, go to Settings > Communication Preferences and uncheck the boxes for promotional emails or SMS. You can also click the unsubscribe link at the bottom of any promotional email we send.

Yes. Email [email protected] with the subject 'Data Portability Request' and include your account username. We will send you all your personal data in a standard portable format within 30 days, at no charge.

If we suspect unauthorised access to your account, we immediately lock it and notify you by email and SMS. We review all transactions and work with payment providers to reverse any fraudulent withdrawals. Your data remains encrypted throughout our investigation.

Privacy Policy – What We Keep Safe

Reach Our Privacy Team

Email Support

Live Chat

Account Settings

How We Protect Your Privacy

Encryption in Transit

Cookie & Tracking Policy

Account Verification

Data Retention

Access & Portability

Right to Deletion

Frequently Asked About Your Data

01 What information do you collect when I register?

02 Is my payment information secure when I use DANA, OVO, GoPay or QRIS?

03 Can you share my data with other companies?

04 How long do you keep my account information after I close my account?

05 How do I opt out of promotional emails and messages?

06 Can I download a copy of all the data you have about me?

07 What happens to my data if my account is compromised?

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